Tax Season Study
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All Americans 18+ 519 0 508 0 11 00:03:03
Totals 519 0 508 0 11 00:01:31
  • Q1
    Single-Select List
    When do you normally file your taxes?
    Order Answer Responses Percent 0 100
    1 A) As soon as I get my W2s or no later than January 184 35%
    2 B) 1-2 months ahead of the April 15th deadline 244 47%
    3 C) 1 week before April 15th deadline 70 13%
    4 D) On April 15th deadline 21 4%
    Total 519 100.00%
    Q1
    CROSSTAB
    When do you normally file your taxes?
    col %
  • Q2
    Single-Select List
    Have you ever skipped filing your taxes due to payment concerns?
    Order Answer Responses Percent 0 100
    1 A) Yes 44 9%
    2 B) No 472 91%
    Total 516 100.00%
    Q2
    CROSSTAB
    Have you ever skipped filing your taxes due to payment concerns?
    col %
    Q2
    CROSSTAB
    Have you ever skipped filing your taxes due to payment concerns?
    col %
  • Q3
    Single-Select List
    The average refund so far this year is $3,120. Where do you fall?
    Order Answer Responses Percent 0 100
    1 A) I expect to / will be getting less 300 58%
    2 B) I expect to / will be getting more 126 24%
    3 C) None of the above, I typically owe money 89 17%
    Total 515 100.00%
    Q3
    CROSSTAB
    The average refund so far this year is $3,120. Where do you fall?
    col %
  • Q4
    Single-Select List
    How do you usually handle doing your taxes?
    Order Answer Responses Percent 0 100
    1 A) I do them myself, using physical forms 91 18%
    2 B) I use an online tax program, like TurboTax 245 48%
    3 C) I use a tax preparation service, like H&R Block 105 20%
    4 D) My accountant handles them 74 14%
    Total 515 100.00%
    Q4
    CROSSTAB
    How do you usually handle doing your taxes?
    col %
  • Q5
    Single-Select List
    Which (if any) service have you used in the past to do your taxes?
    Order Answer Responses Percent 0 100
    1 A) TurboTax 191 37%
    2 B) TaxACT 46 9%
    3 C) Liberty Tax Service 15 3%
    4 D) H&R Block 147 29%
    5 E) Other 55 11%
    6 F) None 60 12%
    Total 514 100.00%
    Q5
    CROSSTAB
    Which (if any) service have you used in the past to do your taxes?
    col %
  • Q6
    Single-Select List
    What is the reason you have used this service?
    Order Answer Responses Percent 0 100
    1 A) Cheapest 68 15%
    2 B) Easiest to use 267 59%
    3 C) Family/friend referred it 79 17%
    4 D) Biggest refunds 16 4%
    5 E) Not Applicable 22 5%
    Total 452 100.00%
    Q6
    CROSSTAB
    What is the reason you have used this service?
    col %
  • Q7
    Single-Select List
    Which of these devices did you file your taxes on
    Order Answer Responses Percent 0 100
    1 A) Computer 438 97%
    2 B) Tablet 8 2%
    3 C) Smartphone 5 1%
    Total 451 100.00%
  • Q8
    Single-Select List
    Why did you choose to file on that device?
    Order Answer Responses Percent 0 100
    1 a. Only device available 78 17%
    2 b. Convenience 183 41%
    3 c. Easier to use 190 42%
    Total 451 100.00%
  • Q9
    Single-Select List
    Which of the below describes how you feel about tax season?
    Order Answer Responses Percent 0 100
    1 A) It's stressful, but it gives me a sense of civic pride 62 12%
    2 B) I look forward to getting my tax return 176 35%
    3 C) Indifferent 51 10%
    4 D) It's just something I have to do 221 43%
    Total 510 100.00%
    Q9
    CROSSTAB
    Which of the below describes how you feel about tax season?
    col %
  • Q10
    Multi-Select List
    Which deductions do you have this year?
    Order Answer Responses Percent 0 100
    1 A) Moving expenses for a new job 50 miles or more away 36 7%
    2 B) Charitable donations 187 37%
    3 C) Out-of-pocket expenses related to your job 85 17%
    4 D) Running small business out of home 50 10%
    5 E) Mortgage interest 162 32%
    6 F) Property taxes 205 40%
    7 G) Car registration fees 141 28%
    8 H) Childcare or adoption credit 50 10%
    9 I) Medical Expenses 138 27%
    10 J) None of the above 156 31%
    (509 Respondents)    Total 1,210
    Q10
    CROSSTAB
    Which deductions do you have this year?
    col %
  • Q11
    Single-Select List
    What concerns you the most about doing your taxes?
    Order Answer Responses Percent 0 100
    1 A) Doing them incorrectly 133 26%
    2 B) Getting audited 53 10%
    3 C) Receiving a penalty 11 2%
    4 D) Overlooking a deduction 51 10%
    5 E) Not getting all of the money back that I deserve 85 17%
    6 F) Tax refund fraud/ identity theft 18 4%
    7 G) None of the above 107 21%
    8 H) All of the above 51 10%
    Total 509 100.00%
    Q11
    CROSSTAB
    What concerns you the most about doing your taxes?
    col %
  • Q12
    Single-Select List
    At what age did you start doing your own taxes?
    Order Answer Responses Percent 0 100
    1 A) 17- 20 170 33%
    2 B) 21-24 145 29%
    3 C) 25-28 95 19%
    4 D) I still don't do my own taxes 69 14%
    5 E) Other 29 6%
    Total 508 100.00%
    Q12
    CROSSTAB
    At what age did you start doing your own taxes?
    col %
  • Q13
    Single-Select List
    What do you tend to do with your tax returns each year?
    Order Answer Responses Percent 0 100
    1 A) Donate the money to charity 9 2%
    2 B) Save the money I receive 119 23%
    3 C) Put into a retirement account 18 4%
    4 D) Spend the money to treat myself 42 8%
    5 E) Use the money to pay bills or debts 184 36%
    6 F) Multiple choice answer 89 18%
    7 G) Something else 47 9%
    Total 508 100.00%
    Q13
    CROSSTAB
    What do you tend to do with your tax returns each year?
    col %

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